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Teams Integration

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Microsoft Teams Phone

Discover more about Microsoft Teams Phone and how Inline Communication’s integration unlocks unique functions.

Microsoft Teams Phone is a Microsoft service enabling cloud-based voice and video calling on your computer, tablet, mobile device, or desk phone. For organizations needing an enterprise-grade telephony solution, Inline Communications offers a dedicated Microsoft Teams integration that significantly enhances the Teams Phone System experience.

Voice Services in Microsoft Teams

Most people have used Microsoft Teams for meetings, whether for business, remote seminars, or staying in touch with friends. However, fewer know that Teams can also function as a phone system, a feature known as Teams Phone.
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What is Microsoft Teams Phone?

Microsoft Teams Phone refers to the Teams telephone dialer. It can be used as a VoIP service designed to handle an audio or video phone call whether they’re using a landline, mobile phone, or the Teams app.

What is Microsoft Phone System?

Microsoft Phone System provides hosted call control and Private Branch Exchange (PBX) capabilities, with options for connecting to the Public Switched Telephone Network (PSTN). As part of Teams, you can use it with an IP desk phone or turn any computer or mobile device into a phone for your Business Voice number.
Some organizations need advanced features beyond what Microsoft Phone System offers, such as integrated SMS and real-time analytics. Inline Communications enhances Teams Phone functionality, offering a robust, enterprise-level unified communications solution. Our TelCloud unlimited calling plans can be a cost-effective alternative to using Teams Phone alone, avoiding expensive add-ons for international calls and SIP trunking.
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Features of a Microsoft Teams Phone System

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Standalone

  • High-quality video and audio
  • PSTN calling
  • Direct routing
  • Integrates with Microsoft Exchange and Other Microsoft or Office 365 products
  • Screen sharing
  • Cloud voicemail

Use from any Android or iOS mobile device with Inline Communication’s Teams Integration

You’ll unlock more communication features for your business when you integrate your Teams Phone with Inline Communication’s TelCloud platform. Our integration provides all the following benefits and possibilities, beyond standalone Teams usage including:

  • Optimized for contact centers
  • Access all communication tools from a single cloud platform
  • Advanced analytics
  • Easily access and monitor call data
  • No need for expensive add-on subscriptions
  • Unlimited inbound and outbound calling in North America
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Connecting Microsoft Teams Phone to the Public Switched Telephone Network (PSTN)

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The Public Switched Telephone Network (PSTN) refers to the aggregate of the world’s circuit-switched telephone infrastructure. It includes national, regional, and local telephone networks.
For 365 Business Voice customers, Teams Phone allows you to use Microsoft Phone System to connect to the PSTN.
To do this, you’ll need to configure your Phone System license, known as your calling plan, to include PSTN services. Microsoft offers a range of domestic calling plans and international calling plans.

Do I need separate Microsoft Teams phones or can I use a deskphone?

You may be wondering whether you need to buy new phones in order to use Microsoft Teams Phone. The short answer is no—any IP phone can be used with our TelCloud VoIP Platform. In fact, any internet-connected device with a speaker and microphone can be used to make and receive calls via Teams.
When it comes to choosing a desk phone that is specifically designed for the optimal Teams experience, there are several things you should consider:

  • Call quality
  • Upgradability of firmware
  • Do you need a USB headset, handset, or device with multiple configuration options?
  • Is the product equipped with Bluetooth?
  • How will the device integrate with your unified communications solution?
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Using Teams with conference phones

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If you’re using Microsoft Teams to make conference calls, or as a virtual meeting room, then chances are you have certain requirements for your technical set-up.

Choosing a phone such as one of the Teams devices discussed in the previous section is a great solution for Microsoft Teams audio and video conferencing. These product lines have built-in web cameras and are equipped to transmit and record high-quality audio and video streams.

Because it is a unified chat, calling, and video solution, many contact centers employ Microsoft Teams as a central hub to support their customer interaction workflows and internal communications.

While many businesses find that Teams alone meets all their communication needs, contact and call centers often require specialist services and features that only a Microsoft-certified provider like Inline Communications can give them.

Integrating Microsoft Teams Phone with Inline Communications

If you’ve been following closely, you may have realized that integrating Teams Phone with Inline Communications is the ideal way to get the most from the solution.

With Inline Communications, integrating Microsoft Teams into your communications software stack couldn’t be easier. Teams users can make and receive global calls right from the native Teams dialer thanks to the Inline Communications Voice for Microsoft Teams app.

By combining Inline Communications and Teams you can:

  • Use Teams interface for collaboration
  • Access phone numbers in 120+ countries
  • Get unlimited calling plans, and full PSTN replacement
  • Use Inline Communications advanced features such as voicemail transcription directly from the Teams app
  • Capture all the relevant call data and track key metrics
  • Get full analytics into call quality, performance metrics, activity history, call recordings
  • Use Inline Communications’s advanced text to speech software with Teams calling

Want to learn more about Inline Communications Teams integration? Contact our sales team today to learn all about our products and services. 416-800-2691

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