The cost varies between $15 to $19.95, and $45 to $44.95 per user based on the company requirements and size. It is always a monthly fee per user plus additional features that companies can benefit from. The example of some additional features are:

• Call Recording – record all your calls for future review
• Call Queuing – queue incoming calls until one of the agents becomes available
• Call Centre – full call centre abilities that comes with real time and historical reporting of number of calls in queue, longest waiting caller, call volume, average talk time, service level, abandoned calls
• Call back – allows for people calling in looking for support to enter their phone number, so the first available customer service representative will call them. This way they save time by not having to wait on hold.
• Audio Conference – users of the system can establish a conference call between multiple parties to discuss any topic required directly from their portal. These calls can be recorded for future need.
• Video Conference – users of the system can establish a video conference call between multiple parties to discuss any topic required directly from their portal. They can also employ the features such as screen share, chat and file transfer.
• Text to speech – this feature allows for the user the type their greetings into a portal and the software automatically converts the text to a greeting/voice file with many voices to choose from.
• Voicemail to email with transcription – all your voicemails are transcribed and sent to your email for you to never miss a voicemail from an important customer.
• CRM Integration – Make calls directly from your CRM of choice. Automatic CRM contact pop on incoming calls.
• Microsoft Teams Integration – Make or receive calls directly from the Teams Softphone Application on your PC or smartphone.

Here are the most common features of VoIP Software:

• Calling anywhere in North America for free
• Receiving calls to any device connected to your extensions such as Soft Phone, Web Phone, VoIP based Desktop phone.
• You can be anywhere in the world as long as you have a internet connection you can make and receive calls
• Voicemail to email with transcription – all your voicemails are transcribed and sent to your email for you to never miss a voicemail from an important customer.
• CRM Integration – have all your calls automatically logged into your CRM for tracking the sales process.
• Call Recording – record all your calls for future review
• Call Queuing – queue incoming calls until one of the agents becomes available
• Call Centre – full call centre abilities that comes with real time and historical reporting of number of calls in queue, longest waiting caller, call volume, average talk time, service level, abandoned calls
• Call back – allows for people calling in looking for support to enter their phone number, so the first available customer service representative will call them. This way they save time by not having to wait on hold.
• Audio Conference – users of the system can establish a conference call between multiple parties to discuss any topic required directly from their portal. These calls can be recorded for future need.
• Video Conference – users of the system can establish a video conference call between multiple parties to discuss any topic required directly from their portal. They can also employ the features such as screen share, chat and file transfer.
• Text to speech – this feature allows for the user the type their greetings into a portal and the software automatically converts the text to a greeting/voice file with many voices to choose from.

Cost Savings: VoIP often reduces communication costs by offering lower rates for long-distance and international calls and eliminating the need for separate phone lines.

Flexibility and Scalability: VoIP systems can easily scale with your business, allowing you to add or remove users and features as needed without significant infrastructure changes.

Enhanced Features: VoIP offers advanced features such as voicemail-to-email, call forwarding, video conferencing, and integration with other business applications, enhancing productivity and collaboration.

Mobility: Employees can make and receive calls from anywhere with an internet connection, supporting remote work and improving accessibility.

Improved Reliability: With proper setup and internet redundancy, VoIP systems can be highly reliable, ensuring continuous communication even in case of disruptions to traditional phone lines.

PBX stands for Private Branch eXchange, which basically means your own personal phone network. If you have an office with 50 employees you don’t want to buy 50 telephone lines from the phone company and wire up every phone individually. Instead you purchase a couple lines or preferably a SIP trunk and hook it up to your PBX. You would then connect all your office phones to the PBX that routes the calls as you’ve programmed it.