Inline Communications VoIP migration for Cardinal Couriers from a legacy Cisco phone system to a TelCloud hosted PBX Platform.
Cardinal Couriers is a wholly owned Canadian company that has built its reputation as the most reliable pre-8 a.m. delivery service for time-sensitive goods and parts.
They require a robust and flexible phone system to support their dispatch and customer service operations.
Their client base now includes some of the largest national and international firms in the Automotive OEM, Automotive Aftermarket, Agricultural, HVAC, High Tech, Industrial, Construction, Manufacturing, Marine, Medical, Office Supply, Pharmaceutical, Retail and Utility sectors.
CHALLENGES
- Cardinal Couriers was feeling the burden of being locked into Cisco’s environment, and locked into paying local Telco for an expensive MPLS network for the phone system to function.
- There was no way to run reports and gain insight into phone system operation and usage, what extensions were no longer in use, etc.
- Cardinal was not seeing the benefit of spending close to $20,000 a year in Cisco support and licensing.
SOLUTIONS
- Inline mapped Cardinal’s current phone system and recreated it on our Cloud hosted PBX, TelCloud.
- To make the transition painless for employees, open-standard Cisco phones were provided.
- Cancelled expensive MPLS in favor of modern cost effective VoIP solution provided by Inline.
- Improved call flow and customer satisfaction with updated IVRs, Call Queues, and Conference Bridges.
BENEFITS
- A significant reduction in cost by removing costly MPLS networking and Cisco licensing and support packages to Inline’s hosted PBX platform.
- Inline SIP Trunks scale in real time, ensuring customers never receive a busy signal.
- Greater visibility of call flows and customer service thanks to TelCloud dashboard and reporting features.
- Administration is much more intuitive, resulting in better call center management and reducing costly service calls.