NEC

Highly dependable services and technologies with one of the most innovative portfolios of communications, analytics, security, digital transformation and infrastructure services and solutions.

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Authorized Dealer for NEC Products

NEC’s UNIVERGE® SV9100 Communications Platform is a powerful, feature-rich and scalable system designed for small and medium businesses. It is designed to help solve current communications challenges and offers the ability to expand as your business grows.

UNIVERGE SV9100

SV9100 Quick Features List

Smartphone Like Your Deskphone

Enjoy the SV9100 system features while you’re on the move. Remain contactable through one extension number wherever you are.

Service Customers More Efficiently

The Attendant/Operator solutions available on the SV9100 can provide organizations with the latest technology in call processing capabilities and productivity enhancing applications.
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Smart Collaboration

SV9100 users are able to quickly set up audio and video conferences between two or more PCs or Android devices from anywhere with an internet and VPN or LAN for secure connectivity.
CRM integration

Simplified Management Through Unification

The SV9100’s integrated Unified Communications (UC) solution enhances your employee’s ability to collaborate resulting in increased efficiency, productivity and improved customer satisfaction.

Select the right Deployment Type for your Business

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ENHANCE YOUR CUSTOMER EXPERIENCE

The quality of their experience has a direct relationship with your competitive edge and your profitability. The SV9100 caters to demanding customers who want access to your products and services 24/7/365.

ENHANCE YOUR EMPLOYEE EXPERIENCE

Provide your team the right tools and you’ll get a more engaged, productive workforce.
Achieving this, especially for a multi-generational team, requires choice and flexibility when it comes to how they communicate and on which device.

DISCOVER YOUR SMART WORKSPACE

Enable seamless digital and physical collaboration and use workplace resources more efficiently

SMART COLLABORATION WITHOUT THE COST

The SV9100’s InUC utilizes WebRTC (Real-Time Communications) providing highly cost-effective video and collaboration working seamlessly within your IT environment.
SV9100 users are able to quickly set up audio and video conferences between two or more PCs or Android devices from anywhere with an internet and VPN or LAN for secure connectivity.

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SIMPLIFIED MANAGEMENT

CONNECT. COLLABORATE. COMMUNICATE.

Unified communications allows employees to get more done in less time by enabling them to decide how, when and where to be reached.

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Steamline Communications

The SV9100’s integrated unified communications (UC) solution enhances your employee’s ability to collaborate which results in increased efficiency, productivity and improved customer satisfaction.
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Cost Effective Call Management

First impressions count, so it is crucial that attendants/operators have access to the most advanced communications tools. The Attendant/Operator solutions available on the SV9100 can provide organizations with the latest technology in call processing capabilities and productivity enhancing applications.
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THE SMART CONTACT CENTER

4 WAYS TO CREATE A FRICTIONLESS CUSTOMER EXPERIENCE

  1. Ensure Multimedia Customer Engagement – A single contact point for efficient multi-channel personalized interaction via phone, Webchat, WhatsApp or email including multimedia queuing.
  2. Improve your customer service – Skills-based routing means callers experience quicker, more efficient service. With callback, customers don’t have to wait in queue, reducing call abandonment.
  3. Measure and manage your team – Real-time dashboard and customized reporting provide important optimization metrics to manage staffing and service levels.
  4. Motivate your team – Dynamic wallboards encourage healthy competition between agents. Customer interaction history ensures smooth conversations and a more personal connection.

Enhance Your System with Desktop and DECT Phones

Wide range

Choose from IP or digital, 2-line keys to 32+ or self-labeling, grayscale, color or touch-screen display, custom keypads, and more.

Hotdesking

Allows handsets and desk space to be shared by a number of employees, helping keep costs down.

User-friendly interface

Little or no staff training required.

Customizable

Function keys can be adapted to the exact individual requirements of your business.

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If you are looking for new NEC systems or support for your existing NEC Systems, Contact Us for a no obligation review and quote.

Work from Anywhere.

Enjoy Seamless Communication with Telcloud!

Your business must reside within our service area of South-West Ontario.