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NEC’s UNIVERGE® SV9100 Communications Platform is a powerful, feature-rich and scalable system designed for small and medium businesses. It is designed to help solve current communications challenges and offers the ability to expand as your business grows.
SV9100 Quick Features List
Smartphone Like Your Deskphone
Service Customers More Efficiently
Simplified Management Through Unification
Select the right Deployment Type for your Business
ENHANCE YOUR CUSTOMER EXPERIENCE
The quality of their experience has a direct relationship with your competitive edge and your profitability. The SV9100 caters to demanding customers who want access to your products and services 24/7/365.
ENHANCE YOUR EMPLOYEE EXPERIENCE
Provide your team the right tools and you’ll get a more engaged, productive workforce.
Achieving this, especially for a multi-generational team, requires choice and flexibility when it comes to how they communicate and on which device.
DISCOVER YOUR SMART WORKSPACE
Enable seamless digital and physical collaboration and use workplace resources more efficiently
SMART COLLABORATION WITHOUT THE COST
The SV9100’s InUC utilizes WebRTC (Real-Time Communications) providing highly cost-effective video and collaboration working seamlessly within your IT environment.
SV9100 users are able to quickly set up audio and video conferences between two or more PCs or Android devices from anywhere with an internet and VPN or LAN for secure connectivity.
CONNECT. COLLABORATE. COMMUNICATE.
Unified communications allows employees to get more done in less time by enabling them to decide how, when and where to be reached.
Cost Effective Call Management
THE SMART CONTACT CENTER
4 WAYS TO CREATE A FRICTIONLESS CUSTOMER EXPERIENCE
- Ensure Multimedia Customer Engagement – A single contact point for efficient multi-channel personalized interaction via phone, Webchat, WhatsApp or email including multimedia queuing.
- Improve your customer service – Skills-based routing means callers experience quicker, more efficient service. With callback, customers don’t have to wait in queue, reducing call abandonment.
- Measure and manage your team – Real-time dashboard and customized reporting provide important optimization metrics to manage staffing and service levels.
- Motivate your team – Dynamic wallboards encourage healthy competition between agents. Customer interaction history ensures smooth conversations and a more personal connection.
Enhance Your System with Desktop and DECT Phones
Choose from IP or digital, 2-line keys to 32+ or self-labeling, grayscale, color or touch-screen display, custom keypads, and more.
Allows handsets and desk space to be shared by a number of employees, helping keep costs down.
Little or no staff training required.
Function keys can be adapted to the exact individual requirements of your business.