Call Centre Solutions
Call Centre Solutions
Improve your customer’s satisfaction with Inline Communications Inc. Call Centre Solutions.
Our Call Centre Solutions provide you with a Full Suite of Call Center Tools with Powerful features that will help you manage your Call Center.
Call Center Features List
Smart Call Queue Routing
- Round Robin (longest idle)
- Ring All
- Skills-Based Routing
- Call Park
- Forward if Unavailable
- Forward if Unanswered
- Call Back
- SMS queuing
- Linear Cascade
- Agents to Ring initially
- Agents to add after timeout
Call Center Stats-Home Page
- Callers Waiting
- Average Wait Time
- Average Handling Time
- Abandon Rate
- Calls Answered
- Call Volume
Monitoring
- Listen In (No ability to talk to either agent or caller)
- Barge In (full two-way audio with Agent and Caller)
- Whisper only (one-way audio with Agent only)
General Call Queue Settings
- Call Recording
- Statistics
- Message to Agent
- Require Agents
- Require Music on Hold (MOH)
- Logout Agent on Missed Call
- Intro Greetings
Call Center Agent Settings
- Agent Status
- Wrap Up Time
- Max Simultaneous Calls
- Queue Priority for Agent
- Request Confirmation
- Auto-Answer
Call Queue Thresholds
- Max Expected Wait Time
- Max Queue Length
- Queue Ring Timeout
- Agent Ring Timeout
Call Center Reports (can be received via email)
- Queue Statistics
- Agent Statistics
- Agent Availability
- DNIS Statistics
Monitoring Features List
Customizable Modular Wall Board (ViiBoards)
- Call Center Reports (can be received via email)
- Queue Statistics
- Agent Statistics
- Agent Availability
- DNIS Statistics
Call Center Stats-Home Page
- Callers Waiting
- Average Wait Time
- Average Handling Time
- Abandon Rate
- Calls Answered
- Call Volume
Usage Stats
- Calls
- SMS
- Current Month
- Previous Month
Account Codes
Call History
Recording
- Recording Email Notification
Server Management
SIP Trace
Domain Graphs & Statistics
- Peak Active Calls
- By Hour
- By Day
- By Minute
- All Calls
- Off-net Only
Call Volume
- By Hour
- By Day
- All Calls
- Off-net Only
Total Minutes
- By hour
- By Day
- All Calls
- Off-net Only
Users and Applications (per Domain)
- # of Users
- # of Devices
- # of Auto-Attendants
- # of Call Queues
- # of Conferences
- # of Phone Numbers
Trend Analysis
CDR Export via portal
Why Choose Inline Communications?
We pay attention to details
Our goal is to make the transition from your current service to our TelCloud hosted VoIP service as smooth as possible. Our team works hard to ensure all of the services you expect to see in your new platform are delivered precisely and on time.
Expertise
You can be rest assured that during our 25 years in business we have experienced almost every scenario of circumstances which has helped us to anticipate unexpected events and be properly prepared long before these happen to ensure a smooth transition.
FREE Analysis
Schedule your FREE telecommunications Cost Savings Analysis and demo to see how much money you can put back into your business.
