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Join Hundreds of Happy Customers with Inline

Real stories, real results. Hear from businesses like yours.

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Belej-Rak Medicine Professional Corporation – www.femwellness.ca

Simple excellent service and customer care – thank you!

5
Timea Belej-Rak
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Centura Brands – http://www.centurabrands.com/

Excellent response time and service. Made working from home much easier. Thank you!

5
Myles Robinson
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Dentalfix – https://dentalfix.ca/

Inline communications Inc. has been an amazing company to work with.Would highly recommend.

5
Joe Z
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RELIABLE PROMOTIONS INC. – http://www.reliablepromo.com

I have found Inline Communications service very prompt, professional, and reliable. I would certainly recommend them.

5
Betty Misener
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Dentalfix – https://dentalfix.ca/

Customer service is second to none, I enjoyed the whole process of switching from Ring Central, great local dependable service and experts that are there for you when you need them.

5
Martin Kazmirsky
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NATIONAL GOLF CLUB OF CANADA – http://www.nationalgolf.ca/

Excellent service knowledgeable staff, very satisfied.

5
Michael Young
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RELIABLE PROMOTIONS INC. – http://www.reliablepromo.com/

We’ve worked with Inline Communications for years here at Reliable Promotions and they really helped us greatly to stay connected with our team and customers during this time. The system they use is absolutely phenomenal!

5
Linda Kate
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Forbes-Hewlett Transport Inc. – http://www.forbeshewlett.com/en/

Highly recommend! Have been a customer at Inline for a number of years. Roman and the team provide excellent service and tech support!

5
S. Jarvis
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REENA – www.reena.org

It’s been great working with Roman and the Inline team over the past several months. Roman and Inline are a great addition to our IT team. Roman has made long strides in getting our VIOP system to work cohesively with our organization, and organized with his hard work, always eager to help and high work ethics.

I’m looking forward to expanding our VOIP system to our next two business offices with Roman and his team, and I’m quite confident that it will go smoothly. I would highly recommend Roman/Inline and his VOIP system.

5
Domenic Vellucci
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Maverick & Associates Inc – https://www.themaverick.ca/Home.htm

I went to Inline to find a phone solution other then the big companies, as our business has not been having a great experience with them going on a few years now. Roman and Matt were extremely helpful and I can say that I am very glad our business made the switch to VOIP, and I am happy that we did so with Inline.

5
Francesco Montaldi
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QSDM

I have known Roman for many years. Always had quick and courteous service and excellent tech support. Manages to find solutions to any system problems or issues in a timely manner. Very little, to no service interruption. Keeps my VOIP system up to date. Able to offer customization of our user interface. I highly recommend him, and the rest of the Inline team, for your company communication needs.

5
Cliff Napier
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Thomas International Inc. – www.thomascan.com

Have worked with the Inline team for > 10 years, and with two separate phone systems. Service from their team has always been professional, knowledgeable, and reliable.

The most recent web/browser based phone system they have supported us with was very easy to implement and maintain. It’s works perfectly with our hybrid working model.

If you are looking to implement a new phone/communication solution, I would advise you to contact the Inline team.

5
Scott M
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Industrial Electronics Services – www.iesltd.ca

We’ve been dealing with Roman and Inline Communications for many, many, many years. Super pleased with the quality and level of service we have received. Phone system is flawless, and they always immediately accomodate any changes we might need to make. I highly recommend this company for all your business communication needs.

5
IES IES1
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Fab Company also helpful and great to work with
I will always recommend them to anyone who is needing a Phone communication Company

5
bronte medical group
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Drive line Inc. – https://drivelineinc.com/

Roman and the whole team at Inline did an amazing job from the initial pitch of converting our landlines to a VoIP system to the commissioning and training. They answered all the questions I had with clarity and walked us through the process from start to finish. We knew there were many options when it came to VoIP systems, but having a local business who would take the time to walk us through the system and make sure that the transition was flawless was extremely beneficial. The upgrade has already helped our business run smoother and more efficiently. I would definitely recommend Inline Communications to anyone looking to upgrade their phone systems.

5
Will McNair
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iA Private Wealth

We have worked with Inline Communications for over 20 years as our supplier of communication systems and IT service.
Roman and his staff are highly knowledgeable and their expertise in all aspects of IT has been very valuable to us. One stop shop.

5
Karl Runnalls
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Dermedica Laser & Spa – http://www.dermedicaspa.com/

This was a seamless experience working with the entire team at this company. Roman and Glen made sure that the transition to our new phone system went smoothly and they provided all the support we needed from the installation process, training and organization of our new contract. We love our new phone systems and would highly recommend working the this company, they care about their customers from start to finish. Thank you

5
sara holms
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We received the best and most professional service. We love our new VoIP phones. They’re a heavenly upgrade from regular stationary phones.

5
Holy Angels Parish
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AT Designs Insignia LTD – www.atdesigns.com

We recently switched from our old PRI service to Inline Communications’ VoIP service, and the experience was incredibly smooth, all thanks to Roman and Glen. The transition was handled professionally with no disruptions to our business operations. We’ve found the pricing to be very reasonable, and the call quality has significantly improved. Moreover, any time we’ve needed support, the response has been swift and effective. Highly recommend Inline Communications for their top-notch service and reliability.

5
Daniel Belleza
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Helping Canadian Businesses Communicate Effectively

Since 1999, Inline Communications Inc. has been providing fully customizable phone system solutions and services to allow businesses to thrive and communicate efficiently with their customers and employees from anywhere in the world. Whether you are working in the office, at home or remotely, we have the right communication solution for you!

  • VoIP Service GTA Toronto
  • Servicing businesses in the GTA for 25+ years
  • Providing Business VoIP Services for 10+ years
  • Customer Satisfaction
  • Our commitment to customer satisfaction
  • Saved Thousands of dollars with Telecom Assessment
  • Expert & certified technicians
  • One Stop Shop VoIP
  • One stop shop for all communication and collaboration needs
  • Support
  • Dedicated support team
  • 5 star rating
  • Trusted by over 3,000 businesses

See how much we’ve saved others check out our case studies

Case Studies

Work from Home with our Business VoIP Unified Communications Kit

Our work from home business VoIP package will get your team working from anywhere, in no time.
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Web & Smartphone Compatible VoIP Softphone

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Secure & User Friendly Client Portal

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Text to Speech and Speech to Text

Online Meeting

Audio & Video Conferencing

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Detailed & Automated Reporting

Call queuing TelCloud

Contact Centre, Call Queuing, and Automated Call Distribution

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SMS Messaging and Team Chat

Email forwarding

Voicemail to Email Forwarding

Device agnostic

VoIP Device Agnostic -Collaborate Anywhere on any Device

Top 5 Benefits of Moving to VoIP Cloud Services

Business voip cloud communication solutions

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1. Eliminates Office Boundaries & Improves Scalability

Our user friendly hosted PBX solution allows employees to work from anywhere with an office phone system in the cloud using their desktop VoIP phone, softphone on their laptop or smartphone. The fast scalability of cloud based solutions allows your organization to scale with extreme flexibility as you open new sites or establish remote workers.

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2. Reliable, Effective & Secure

With our Business VoIP services you can count on clear reception of each call, as Internet-based telephony allows for improved quality over that of traditional phone lines. With built-in redundancies like failover, interconnected data centers with power generators, your business will always be up and running.

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3. Initial & Ongoing Cost Savings

There’s no need for a large investment before installing your phone system as most components are billed as a monthly subscription fee. The ongoing savings come from our simple flat rate plans that include unlimited incoming and outgoing calls. Also, the maintenance cost of your phone system is practically eliminated as support is included in the monthly cost.
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4. Increases Efficiency and Productivity with Unified Communications

You get ongoing access to the latest technology in the industry, and cutting edge features such as video conferencing with screen sharing, secure audio conference bridges, instant messaging, cell phone twinning, off premise call forwarding, voicemail to email forwarding and voicemail to text transcription.
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5. Fast Setup with Minimal Maintenance

Unlike traditional PBXs, a Business VoIP PBX can be set up within a few days, sometimes even the same day. This is possible because the implementation requires no on-site infrastructure, which makes the entire solution easier to maintain.

Services We Offer

We specialize in innovative communications solutions that improve productivity & guarantee savings to your bottom line.
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Hosted PBX | UCaaS | Cloud Telephony

Business VoIP / Cloud PBX phone systems deliver secure, reliable phone services for a business using Internet

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VoIP & SIP Trunk Lines

Drive costs down using your existing IP enabled PBX, by using our secure and reliable SIP trunks.

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Call Center Solutions

Improve your customer’s satisfaction by answering all your calls live using Call Queuing and Automated Call Distribution that allows your customers to talk to a live agent once one becomes available.

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Hybrid Solution | On Premise PBX Systems

For those customers that prefer on premise solutions, we provide a hybrid IP/TDM PBX systems such as Switchvox and NEC.
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Telecom Assessment

Helping you understand where your spending goes for all business communications and providing more cost effective solutions.

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SMS / Text Messaging

Reach, inform and market to your customers directly by using our simple user interface which allows you to send and receive text messages wherever, and on any device.

VoIP FAQ

Answers to frequently asked voIP questions
What is VoIP?

VoIP (Voice over Internet Protocol) is a technology that allows voice calls to be made using an internet connection instead of a traditional phone line. It converts sound into digital signals and transmits them over the internet, enabling cost-effective and flexible communication.

What devices can I use with VoIP services?

A big advantage of VoIP services is the flexibility in the number of endpoint devices you can use.

  • Desktop Phone: You can use any of the standard VoIP based manufacturer phones such as Polycom, Cisco, Yealink.
  • Computer integrated softphone: Our VoIP service comes with free Web-based softphone application that allows you to use your PC or MAC as your phone. All you need is pair of USB headsets you plug directly to the USB port of your computer.
  • Smartphone: Using our free GoVoIP App (that you can download from the App Store or Play Store) you can take all your TelCloud communication tools with you while you are mobile.
Where can I call using your VoIP services?
Our VoIP TelCloud services come with ability to call anywhere in Canada or continental US for one flat rate fee. You can also request to have access to international destinations as an add-on billable feature.
Can I keep my existing number?
Yes, we will port your existing phone number from your current provider. It is a similar process to when you switch your cell phone provider. It takes between 5 to 10 business days to complete once we have all necessary documents in our hands.
Is the voice quality the same as my current landline?

The quality of VoIP has dramatically improved in the past few years due to the quality and improvements of the overall Internet infrastructure. The VoIP call quality is only as good as the weakest link in the call. That means that if we provide you with our VoIP services, we will make sure that all important components are up to the standards required.

  • We start with your Internet connection to make sure it is adequate enough to produce a constant stream of quality connections between our data centre and your office.
  • The second step is looking at your internal LAN (Local Area Network) to make sure it’s configured properly to avoid any conjunctions or errors on your network.
  • The last step is making sure your router and firewall are properly configured.
Can I get a phone number of a different area code from a different city, province or state?
Yes, you can. This is a very practical marketing benefit of using VoIP as it allows you to have a local phone number from any metropolitan city in Canada or US. This is especially useful for marketing your company’s local presence in other cities you would like to service.
What is hosted VoIP telephony?
Hosted VoIP telephony is a cloud-based phone system where the service provider manages and maintains the VoIP infrastructure. Users access the system via the internet, allowing them to make and receive calls without needing on-site hardware or complex setups. This setup offers scalability, flexibility, and cost savings, as businesses only pay for the services they use.
What is the cost of a hosted VoIP phone system?

The cost varies between $15 to $19.95, and $45 to $44.95 per user based on the company requirements and size. It is always a monthly fee per user plus additional features that companies can benefit from. The example of some additional features are:

  • Call Recording – record all your calls for future review
  • Call Queuing – queue incoming calls until one of the agents becomes available
  • Call Centre – full call centre abilities that comes with real time and historical reporting of number of calls in queue, longest waiting caller, call volume, average talk time, service level, abandoned calls
  • Call back – allows for people calling in looking for support to enter their phone number, so the first available customer service representative will call them. This way they save time by not having to wait on hold.
  • Audio Conference – users of the system can establish a conference call between multiple parties to discuss any topic required directly from their portal. These calls can be recorded for future need.
  • Video Conference – users of the system can establish a video conference call between multiple parties to discuss any topic required directly from their portal. They can also employ the features such as screen share, chat and file transfer.
  • Text to speech – this feature allows for the user the type their greetings into a portal and the software automatically converts the text to a greeting/voice file with many voices to choose from.
  • Voicemail to email with transcription – all your voicemails are transcribed and sent to your email for you to never miss a voicemail from an important customer.
  • CRM Integration – Make calls directly from your CRM of choice. Automatic CRM contact pop on incoming calls.
  • Microsoft Teams Integration – Make or receive calls directly from the Teams Softphone Application on your PC or smartphone.
What are the Common Features of VoIP Software?

Here are the most common features of VoIP Software:

  • Calling anywhere in North America for free
  • Receiving calls to any device connected to your extensions such as Soft Phone, Web Phone, VoIP based Desktop phone.
  • You can be anywhere in the world as long as you have a internet connection you can make and receive calls
  • Voicemail to email with transcription – all your voicemails are transcribed and sent to your email for you to never miss a voicemail from an important customer.
  • CRM Integration – have all your calls automatically logged into your CRM for tracking the sales process.
  • Call Recording – record all your calls for future review
  • Call Queuing – queue incoming calls until one of the agents becomes available
  • Call Centre – full call centre abilities that comes with real time and historical reporting of number of calls in queue, longest waiting caller, call volume, average talk time, service level, abandoned calls
  • Call back – allows for people calling in looking for support to enter their phone number, so the first available customer service representative will call them. This way they save time by not having to wait on hold.
  • Audio Conference – users of the system can establish a conference call between multiple parties to discuss any topic required directly from their portal. These calls can be recorded for future need.
  • Video Conference – users of the system can establish a video conference call between multiple parties to discuss any topic required directly from their portal. They can also employ the features such as screen share, chat and file transfer.
  • Text to speech – this feature allows for the user the type their greetings into a portal and the software automatically converts the text to a greeting/voice file with many voices to choose from.
Why use voip?

Cost Savings: VoIP often reduces communication costs by offering lower rates for long-distance and international calls and eliminating the need for separate phone lines.

Flexibility and Scalability: VoIP systems can easily scale with your business, allowing you to add or remove users and features as needed without significant infrastructure changes.

Enhanced Features: VoIP offers advanced features such as voicemail-to-email, call forwarding, video conferencing, and integration with other business applications, enhancing productivity and collaboration.

Mobility: Employees can make and receive calls from anywhere with an internet connection, supporting remote work and improving accessibility.

Improved Reliability: With proper setup and internet redundancy, VoIP systems can be highly reliable, ensuring continuous communication even in case of disruptions to traditional phone lines.

What is a PBX?

PBX stands for Private Branch eXchange, which basically means your own personal phone network. If you have an office with 50 employees you don’t want to buy 50 telephone lines from the phone company and wire up every phone individually. Instead you purchase a couple lines or preferably a SIP trunk and hook it up to your PBX. You would then connect all your office phones to the PBX that routes the calls as you’ve programmed it.

Why choose Inline Communications for your Business VoIP Services?

creativity

Expertise

You can be rest assured that during our 28 years in business we have experienced almost every scenario of circumstances which has helped us to anticipate unexpected events and be properly prepared long before these happen to ensure a smooth transition.

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We pay attention to details

Our goal is to make the transition from your current service to our TelCloud hosted VoIP service as smooth as possible. Our team works hard to ensure all of the services you expect to see in your new platform are delivered precisely and on time.

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Trusted partners

During our 28 years of existence we have partnered only with the best in the industry. We are passing these quality products and services to you our customer. We all know that one of the hardest parts in B2B is to build the network you trust and depend on. We have built that network and you will experience only the best in the industry.

innovation

Creative and innovative

We take pride in approaching every project with an open mind and provide custom solutions. We use our expertise to be creative and innovative in solving our customers’ issues to solve their goals efficiently and on time.

Contact Us Today

Save Thousands of Dollars

Connect with our VoIP experts for a comprehensive expense assessment. Let us uncover hidden costs you’re currently paying and optimize your communication infrastructure for maximum efficiency.

Schedule your free assessment now