1.800.834.7527

TelCloud Full Feature List

Full Suite of Communication and Collaboration tools in the Cloud from Any Device

Powerful features that will help you rapidly grow your business.

TelCloud Full Features List

GENERAL

  • AI Software
    • Walks end users through the system step by step
  • Conferencing (Dedicated Bridge)
    • Leader Login
    • Leader PIN
    • Participant PIN
    • Require Leader to Start
    • Begin and End times
    • Max # of Participants
    • Save Participants
    • Announce Participants
    • Arrive/Depart Tones
  • Call Pick up
    • Directed Call pickup
    • Group pickup
    • Site pickup
    • Domain Pickup
  • Paging
    • Handset Paging
    • Overhead Paging
  • Auto-Attendant
    • Dial by Name Directory
    • Intro Greeting
    • Post-Welcome Greeting
    • Dial by Extension
    • Multiple Language Auto Attendant
    • Configurable AA Timeouts
  • Transfer
    • Blind Call Transfer
    • Attended Call Transfer
    • Voicemail Transfer
  • Call Park
  • Call Retrieve
  • Parktrieve
  • Picktrieve
  • Call Disposition and Reason
  • Hot-desking
  • Attendant Console
  • Intercom
  • Mid-Call Recording Redaction
  • Music on Hold (MOH)
  • Multi-Language IVR
  • Presence
  • Time frames

CALL CENTER

  • Smart Call Queue Routing
    • Round Robin (longest idle)
    • Ring All
    • Skills-Based Routing
    • Call Park
    • Forward if Unavailable
    • Forward if Unanswered
    • Call Back
    • SMS queuing
    • Linear Cascade
      • Agents to Ring initially
      • Agents to add after timeout
  • Call Queue Thresholds
    • Max Expected Wait Time
    • Max Queue Length
    • Queue Ring Timeout
    • Agent Ring Timeout
  • Call Center Agent Settings
    • Agent Status
    • Wrap Up Time
    • Max Simultaneous Calls
    • Queue Priority for Agent
    • Request Confirmation
    • Auto-Answer
  • General Call Queue Settings
    • Call Recording
    • Statistics
    • Message to Agent
    • Require Agents
    • Require Music on Hold (MOH)
    • Logout Agent on Missed Call
    • Intro Greetings
  • Call Center Stats-Home Page
    • Callers Waiting
    • Average Wait Time
    • Average Handling Time
    • Abandon Rate
    • Calls Answered
    • Call Volume
  • Call Center Reports (can be received via email)
    • Queue Statistics
    • Agent Statistics
    • Agent Availability
    • DNIS Statistics
  • Monitoring
    • Listen In (No ability to talk to either agent or caller)
    • Barge In (full two-way audio with Agent and Caller)
    • Whisper only (one-way audio with Agent only)

USER

  • Answering Rules
    • Ring Time Out
    • Do Not Disturb (DND)
    • Call Screening
    • Call Forwarding
      • Always
      • When Busy
      • When Unanswered
      • When Offline
  • Conferencing (Owned Bridge)
    • Leader Login
    • Leader PIN
    • Participant PIN
    • Require Leader to start
    • Begin and End Time
    • Max # of Participants
    • Save Participants
    • Announce Participants
    • Arrive/Depart Tones
  • Call Waiting
    • Delayed Simultaneous Ring
    • Extension Forbid List
    • Localization
    • Music on Hold (MOH)
    • Operator Forward
    • Presence
    • Ring All
    • Simultaneous Ring (Sim Ring)
    • Time Frames
    • Gravatar Integration
  • Voicemail
    • Voicemail to Email
    • Voicemail Distribution List (Deep Copy)

MONITORING

  • Customizable Modular Wall Board (ViiBoards)
    • Call Center Reports (can be received via email)
    • Queue Statistics
    • Agent Statistics
    • Agent Availability
    • DNIS Statistics
  • Call Center Stats-Home Page
    • Callers Waiting
    • Average Wait Time
    • Average Handling Time
    • Abandon Rate
    • Calls Answered
    • Call Volume
  • Usage Stats
    • Calls
    • SMS
    • Current Month
    • Previous Month
  • Account Codes
  • Call History
  • Recording
    • Recording Email Notification
  • Server Management
  • SIP Trace
  • Domain Graphs & Statistics
    • Peak Active Calls
      • By Hour
      • By Day
      • By Minute
      • All Calls
      • Off-net Only
    • Call Volume
      • By Hour
      • By Day
      • All Calls
      • Off-net Only
    • Total Minutes
      • By hour
      • By Day
      • All Calls
      • Off-net Only
    • Users and Applications (per Domain)
      • # of Users
      • # of Devices
      • # of Auto-Attendants
      • # of Call Queues
      • # of Conferences
      • # of Phone Numbers
  • Trend Analysis
  • CDR Export via portal

DEVICE-RELATED

  • Zero Touch Provisioning
  • Auto-Provisioning
  • Bulk edit via portal
  • Customization of Phone Directories
  • Device Overrides (via portal and Admin UI)
  • Device Passwords (via portal and Admin UI)
  • Inventory
  • Inventory import (via portal and Admin UI)
  • Geography Based Provisioning
  • Hot-desking
  • Mass Resync
  • Message Waiting Indicator (MWI)
  • N-way Call
  • Preferred Server Location
  • Shared Line Appearance (SLA)
  • Star Codes
  • User Agent Permit Filter
  • Video Telephony
  • vButton Builder – GUI for device button and template deployment
  • Queue Status Monitored BLF
  • Day/Night Mode Monitored BLF

SECURITY

  • Portal Security
    • Secure Passwords
    • Forced Password Reset
    • Password Set/Reset via email
    • Masquerade
    • User Welcome Emails
    • reCAPTCHA
      • v2
      • Invisible
  • Transport Layer Security (TLS)
  • Dictionary Attack Prevention for Phone Provisioning Files (S.A.F.E)
  • Dial Permissions
  • User Limits
  • Reject Log
  • Alarms
  • Authorization Codes
  • Call LimitsSRTP Audio Encryption

PHONE NUMBERS

  • Phone Number Inventory
    • Timed Enable/Disable
    • Localization
    • Enable Language on DID
  • Time of Day Routing
  • Route Manager
  • Alternate Numbers
  • Allowed Numbers
  • Anonymous Call Rejection
  • Blocked Numbers
  • Calling Line ID Blocking
  • Configurable Call ID
  • Direct Inward Dialing
  • Normalization of Numbers
  • Privacy

AUXILIARY FEATURES

  • CNAM
  • E-911
  • QOS Monitoring
  • Voicemail Transcription

UNIFIED COMMUNICATIONS

  • WebRTC
    • Video Conference
    • ChatSMS (with PUSH support)
  • Web Phone
    • Three-Way Calling

MOBILE APPLICATION

  • Video Meetings
  • Video Conference
  • Screenshare

V41 NEW FEATURES

  • Video Meeting Enhancements
    • Support for up to 25 participants
    • File Sharing
    • More scheduling options with email invites
    • Active Speaker Detection
    • Selectable layouts
  • Site Manager
    • Manage multi-location customers from one domain
    • Single Sign-On
    • Google and o365 SSO
  • Text-to-Speech
    • Portal integration for on demand text-to-speech to record greetings, auto attendants, MOH, and more
  • Text/Chat Enhancements
    • MMS Support
    • Group Text
    • Emoji support
    • File sharing

Still Not Sure If TelCloud Is Right for You?

Contact us to arrange a live demo.

Why Choose Inline Communications?

We pay attention to details

Our goal is to make the transition from your current service to our TelCloud hosted VoIP service as smooth as possible. Our team works hard to ensure all of the services you expect to see in your new platform are delivered precisely and on time.

Expertise

You can be rest assured that during our 25 years in business we have experienced almost every scenario of circumstances which has helped us to anticipate unexpected events and be properly prepared long before these happen to ensure a smooth transition.

FREE Analysis

Schedule your FREE telecommunications Cost Savings Analysis and demo to see how much money you can put back into your business.